The Facilities Analyst supports various technical and administrative tasks, including analyzing cutover sheets, assisting with cable locates, updating records and maps, and coordinating maintenance programs. They provide technical support, manage addressing for provisioning, document business processes, and liaise with engineering teams. Additionally, they ensure the quality of customer experience, maintain fiber records, participate in safety programs, and complete administrative tasks promptly.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

• Analyses Cutover sheets, assists Cable Splicer and updates Records in Optius, as required. Updates maps via BisCad.
• Provides information and assists with Cable Locates, High Loads and Airline Mileage.
• Coordinates Defective Cable Maintenance Program and updates Records in Optius with results.
• Completes Pre-Fields for Sales.
• Provides Technical Support for Internal/External Customer
• Builds and Manages Addressing, in Odin/Optius, for Flow Through Provisioning
• Identifies and Documents Business Processes, as required.
• Liaises closely with Engineering and Assignment.
• Contribute individually, or as part of a team to increasing focus on quality of experience for Northwestel’s internal and external Customers.
• Update and Maintain fiber records as provided.
• Participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement, as well as ensuring all safety training is kept current.
• Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

• Minimum two years’ experience in telecommunications with knowledge in cable, copper, and fibre plant infrastructure.
• Project coordination skills and be proficient at record management.
• Aptitude for investigative, analytical work.
• Working knowledge of telecommunication networks.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Strong organizational skills
• Ability to work with strict deadlines in a fast-paced work environment.
• Strong computer skills in a Windows environment is an asset.
• As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance
• Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program.  We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

https://recruiting.ultipro.ca/NOR5000NORW/JobBoard/cf6f9955-d9ed-4197-b35b-25c8c7441365/Opportunity/OpportunityDetail?opportunityId=fe4888ec-10ba-469f-8636-963a4a0ed5e5